I strongly urge anyone in the area to choose another flower shop. I was willing to work with them and leave them a positive review even after this mishap. But I am coming out of retirement of writing reviews for businesses specifically for Flower Power and the rude chauvinistic treatment I just received from the owner.
On Friday of the following week, I ended up calling the shop because I had not heard from the owner. They said he tried calling me and would give me a call back in a few minutes. The owner calls me and is rude from the start. He tells me he tried calling on Monday and my voicemail was full so he left it at that. They had my e-mail address so I would think they would e-mail to inform me they reached. Either way, I thought the way he started the phone call was rather rude but I thanked him for letting me know that my mailbox was full and proceeded to discuss the situation.
When my Mother received the flowers, she counted and realized there were only 23. I called and was told I could either have someone come out and deliver 10 more roses or they could give me my money back for the 10 roses I did not receive and that she could not do anything more until I talked to the Manager who would call me on Monday. I decided to take the option of getting my money back for 10 flowers and would wait to talk to the manager next week. I even called back to see if I could get all of the money back later on in the day and she confirmed that I would have to wait to talk to the manager.
I prefer ro shop in independently owned small businesses, for the extra level of personalized service that comes from pride in ownership and ones craft. James and his people offer a level of exceptional value and good old fashioned customer service, resulting in a GREAT customer experience that let's you know in no uncertain terms that your patronage is appreciated and valued. Not something u can get with 1-800-WHATEVER!
I have been coming to this flower shop for about a year and haven't shopped any else for flowers since then. There flowers look amazing and are prepared with love. The flowers smell amazing and make for perfect "I love you " , "forgive me " or just to be nice. The price is amazing and your special someone will know you didn't go for the cheap stuff
At the end of the day, he is the owner and has the final call. I found it rude to have to pay for 23 roses when I ordered 33. I also found it rude that he would not honor my request to pay for a dozen roses instead of the 23 roses I did not order. But what blew me away was that he hung up the phone when I asked him to confirm that he wasn't giving me any more of my money back and said I wasn't listening to him. In all reality, I wasn't just agreeing with what he wanted me to do and that seemed to be the source of the problem.
It gets worse. After asking him about the option for a dozen roses and asking what he could do to make this write and him informing me that there was nothing else he could do, he tells me he is ending the call because I am not listening to him. I asked him what he was offering and that I don't think its fair for him to tell me that I had two options and I chose the one given to me by the staff on duty at that time when they said I would have the opportunity to talk with the owner Monday.
I work in the service industry as well and respect customer sentiment so I am not quite sure why the owner of all people would argue with me when I am not even asking for all of my money back.
I have not written a 1 star review in years but I am so frustrated by this that I just want others to know about my experience.
They say the customer is always right, apparently Flower Power has never heard that before. The roses my wife ordered were beautiful. BUT, their customer service is ridiculously and unbelievably unforgivable. Not only did they deliver the wrong amount of flowers to my In-Laws for their anniversary, the owner sat on the phone with my wife and was incredibly rude when she tried to come up with a solution to rectify the issue. If you are looking for respect and an enjoyable experience, I do not recommend Flower Power.
I ordered 33 flowers for my parents anniversary the day after Thanksgiving. I even called twice to ask about the 33 flowers for their wedding anniversary because I wanted to see if they had 33 white roses instead of 33 all red roses. I was informed they didn't have 33 white roses but they could mix the red and the white roses together.
We were visiting the area from out of town with a large group and were so thrilled to have these flowers for our Mom even though we were only going to have the flowers for one day.
Friendly, helpful staff who go above and beyond to help make your special occasion easy and affordable. I needed a way to keep my arrangement cool in the car on a hot day and they threw in a nice vase for a very affordable price with no hassle, and even put protectors on my flowers until I could deliver then. Will definitely come back the next time I need an arrangement for any occasion.
I am calm throughout the call and told him I understood he would not give me all of my money back but asked if he could charge me for 1 dozen instead of 23 since I ordered 33 to begin with as I don't think its fair to pay full price for their mistake. He told me he couldn't do that and that I already chose the option to receive the money back for the 10 roses they did not deliver.
Flower Power is a US Florist based in Davenport, Florida. Flower Power is located at Ridgeview Plaza, 45637 US-27, Davenport, FL 33897, USA.
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